Once we have prepared your order, you will receive a tracking number and from there you can do the control yourself.

We will inform you of the delivery process of your order via the email you provide us.

National shipments are made through the Correos Express company. The cost of standard national shipment (peninsula) has a cost of €3.50 and is free from €100. 

Delivery time for standard national shipping 2-3 working days and urgent/express shipping 24-48 working days (at a cost of €6)

International orders are made through different companies (depending on the destination) and their amount is €15-25. They may take a maximum of 15 working days to arrive.

In times of Black Friday, Christmas and special offers with high volume of shipments, orders can be delayed.

IMPORTANT: Orders of headdresses and hats may take up to a maximum of 15-20 working days to be delivered.

*We are not responsible for possible delays that may arise from the shipping companies. (More information on shipments here)

We ship worldwide, both national shipments (including the Canary Islands, Portugal, Ceuta and Melilla) and international shipments (this includes any country).

You can make the payment by credit card, PayPal and bank transfer.

The preparation of orders is fast, so we cannot guarantee that we will be able to arrive on time to make the change.

However, do not hesitate to write to us at comercial@moncollierbcn.com and we will do our best to attend to your request.

Every time you place an order on our website you will receive a confirmation email. If you do not receive it, we recommend checking your SPAM mailbox.

If you cannot find it, contact us at the following e-mail: hola@moncollierbcn.com.

Each order is delivered with its corresponding packaging.

Orders with jewels include a cloth bag and also a box in case of being very delicate.

We also give you the option of adding a gift bag or card with a personalized message for only €1.

Orders with headdresses come in boxes adapted to the size of the headdress.

We normally include more than one item for each bag or box in our packaging. In this way we guarantee the optimization of weight and volume of your shipment. If you want to receive each jewel individually packed in a box, add our special gift wrapping option, an option that you will see in the cart before making the payment.

You can also add a personalized message that will be sent on a card made by us.

And you can buy our products through the Glovo application (if you are in Barcelona or near our area).

Yes, the maximum period to make a return is 30 calendar days after the delivery of the order.

Orders placed both in the store and from the website have a maximum period of 30 days to make changes. Returns are only accepted on orders made online, in store it would be returned as a gift card or product exchange.

Customized products do not allow changes or returns. (You can see more information about changes and returns here)

An order can be canceled, but you must contact us immediately or by calling us at +34 607 334 385 or sending an email to hola@moncollierbcn.com to notify it, and be able to manage it before it is prepared. Once cancelled, the full amount of the order will be refunded.

The period to make a return is 30 calendar days after the delivery of the order.

It is essential that the products subject to a return are in perfect condition and without obvious signs of use; otherwise, no refund can be made. It is your responsibility to provide adequate packaging to ensure that the items reach Moncollier in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to process the requested return.

You can see more information about changes and returns here.

The jewels are silver or brass plated in 18k gold of 0.25 microns or flash.

JEWELS: Taking into account the material, and even if they are of high quality, we recommend that they be taken care of to keep the bathroom longer.

This means that they preferably do not come into contact with water or liquids such as cologne, perfumes, acids or hydroalcoholic gel.

In any case, the speed at which the bath is losing also depends on other factors such as the pH of each person and sweating.

PLAYED: We recommend that these be stored inside the box in which we deliver them, in the same way that we advise that they not be exposed to the sun or stored in a humid place, since there are flowers such as preserved ones that should not get wet.

Yes, there are some models that can be sold separately. In order to provide you with the models that can be sold individually, please write to us at hola@moncollierbcn.com

Once you have all the products you have to go to the cart (not to "buy now") just below your orders on the left, you will find a text box made especially to add any note you want. We will receive it together with the order number, so we will write it down and add it to the package.

Once you have all the products you have to go to the cart (not to "buy now") and just below your orders on the left, you will find a box to fill in specially made to add any note you want. We will receive it together with the order number, so we will write it down and add it to the package.

Personalized headdresses, as they require more preparation time since they are handmade, have a delivery time of up to 15-20 working days. When the order is ready, we contact you by email or SMS.

The headdresses, being completely personalized, cannot be returned. Headdress means: hats, combs, tiaras, crowns, and diadems.

Personalized products do not allow changes or returns. (You can see more information about changes and returns here)

Headdresses are all products that are made to measure and by hand by our production manager: crowns, headbands, hats, hats, combs, tiaras, etc.

With a dressmaker's tape measure, from the forehead turning around the head at half height.

The headdresses, being completely personalized, cannot be returned. Headdress means: hats, combs, tiaras, crowns, and diadems.

Personalized products do not allow changes or returns. (You can see more information about changes and returns here)

Personalized headdresses, as they require more preparation time since they are handmade, have a delivery time of up to 15-20 working days. When the order is ready, we contact you by email or SMS.

You can send us an email to hola@moncollierbcn.com telling us the order number and that you want to request the invoice. We will send it to you as soon as possible.

You can contact us by email (hola@moncollierbcn.com) providing us with your full name, telephone, personal email and the product you would like and it is out of stock. If it becomes available again, we will notify you by call or SMS.

It is not necessary to register on the website to make a purchase, but it is necessary to provide the information requested in the "Place your order" section. In this way, we can contact you to answer your questions, notify you of the process of your order or contact you in the event of any unforeseen event or incident with it.

Our store hours are Monday through Friday from 10:30 a.m. to 2:00 p.m. and from 5:00 p.m. to 8:00 p.m. On Saturdays we open from 11:00 a.m. to 2:00 p.m.

We can store your order in store for as long as necessary, but we recommend that it not take more than 1 month.